Refund Policy

1. Return Window

You may request a return within 14 days of your order being marked as delivered. Requests submitted after this window will be reviewed on a case-by-case basis but are not guaranteed.

2. Condition Requirements

To be eligible for a return, items must be:

• Unused, unwashed, and in the same condition you received them.
• In their original packaging, with any tags still attached.
• Accompanied by the order number used at checkout.

For hygiene reasons, the following items cannot be returned unless they arrive damaged or defective: nursing pads, breast pump accessories that contact skin or milk, and any product with broken hygiene seals.

3. How to Request a Return

1. Sign in to your Namasté account.
2. Go to My Orders and open the order containing the item(s) you want to return.
3. Submit a return request from the order detail page, selecting a full or partial return and describing the reason. This is available while the order's status is "paid" or "fulfilled".
4. You'll receive an email confirming we've received your request, and the order status will update to "return requested" while our team reviews it.
5. We'll follow up within 2 business days to approve the return and share shipping instructions, or let you know if the request was not approved.

Guest checkout orders can be returned by contacting us through the Contact page with your order number, since return requests are submitted from a signed-in account.

4. Return Shipping

If the return is due to our error (wrong item shipped, damaged in transit, or defective), we cover the return shipping cost. For change-of-mind returns, return shipping is the customer's responsibility unless otherwise agreed.

5. Refund Method & Timeline

Once your return is received and inspected, approved refunds are issued in EGP to the original Paymob payment method used at checkout. Refunds are typically processed within 7-14 business days of approval, though your bank or wallet provider may take additional time to reflect the credit.

Original shipping fees are non-refundable except when the return is due to our error.

6. Damaged or Incorrect Items

If you receive a damaged, defective, or incorrect item, please submit a return request or contact us within 7 days of delivery with photos of the item and packaging so we can resolve it quickly, including replacement or a full refund of both the item and its shipping cost.

7. Questions

For anything not covered here, reach us through our Contact page.